Terms & Conditions

These Terms govern your relationship with the operator of the website available at https://aud365-au.com and any related services offered under the brand "Aud 365" (collectively, "the Service"). By accessing or using the Service, you agree to be bound by these Terms and any documents incorporated by reference. If you do not agree, you must not use the Service. These Terms are effective as of 1 January 2026 and supersede any prior versions applicable to Aud 365 in connection with aud365-au.com.

Definitions

For the purposes of these Terms, the following definitions apply:

• Operator: The unidentified corporate entity that owns and operates the website aud365-au.com and provides the Service under the brand "Aud 365". Where corporate details or licences are unverified or not specified, references to the Operator include its owners, directors, employees, agents, affiliates, and subcontractors to the fullest extent permitted by law.
• Website: The website located at aud365-au.com, any subdomains, mobile versions, and any related online interfaces through which Aud 365 services are offered to users, including any pages related to Aud 365.
• User: Any natural person who accesses, browses, registers an account with, or in any way uses the Website or the Service, whether or not such person places bets or wagers.
• Player: A User who has successfully registered an account on the Website and is permitted by the Operator to place Bets or Wagers for real money or for Bonuses with wagering value.
• Account: A personal, non-transferable user account created on the Website, identified by a unique username or email and secured by a password or other authentication methods, used to access the Service and hold funds, Bonuses, and transaction history.
• Bet / Wager: Any stake of real money or bonus funds placed by a Player on games, events, or outcomes available through the Website, including casino games, live casino tables, or other gambling activities.
• Bonus: Any promotional value, such as bonus money, free spins, cashback, or other incentives, credited to a Player's Account subject to specific terms, including wagering requirements and eligibility criteria.
• Real Money Balance: The portion of funds in a Player's Account deposited by the Player or credited as cash winnings and not subject to wagering requirements.
• Bonus Balance: The portion of funds or in-game value in a Player's Account derived from Bonuses, free spins, or other promotional instruments that may be subject to wagering and withdrawal restrictions.
• Games: All casino, live casino, slots, table games, and other gambling products or software made available on the Website, regardless of provider.
• KYC: "Know Your Customer" procedures, including identity, age, address, payment method, and source-of-funds verification, carried out by the Operator to comply with anti-money laundering, counter-terrorism financing, and risk management obligations.
• Unverified Licence: Any licence or authorisation status claimed by the Operator (including Curacao) where the relevant licence number, issuing authority, or active validation cannot be confirmed via an official register or dynamic seal.
• Business Day: A day other than Saturday, Sunday, or a public holiday in the primary place of operation of the Operator, on which banks are generally open for business.
• Terms: This Terms and Conditions document, as amended from time to time, together with any additional rules, policies, and conditions (including the Privacy Policy, Bonus Terms, and game rules) that are incorporated by reference.

Account Registration

Eligibility and Age Requirements

• Minimum age: You may only open an Account and use the Service if you are at least 18 years old and legally allowed to participate in online gambling in your jurisdiction. By registering, you expressly confirm that you are 18+ and that online gambling is not prohibited for you under Australian law or the law of your place of residence.
• Australian context: The Service targets Players in Australia from an offshore location and is not licensed by Australian authorities. It is your responsibility to ensure that accessing and using the Website from your Australian state or territory is lawful. The Operator does not represent that the Service complies with Australian licensing requirements, and you proceed at your own risk.
• Jurisdictional restrictions: The Operator may, at its sole discretion, refuse to open Accounts or provide services to persons from certain jurisdictions or blacklist regions even if not expressly listed in these Terms.

Account Creation Process

• Registration information: To create an Account, you must provide accurate and complete personal information, including but not limited to your full name, date of birth, country and address of residence, email address, and mobile number. You may be required to confirm that you are acting on your own behalf and not for any third party.
• Email and contact verification: You will generally be required to verify your email address and/or phone number via a confirmation link or code. The Operator may refuse to activate or may suspend an Account until such verification is successfully completed.
• Single account rule: You are permitted to open only one Account with Aud 365 in connection with aud365-au.com. Multiple or duplicate accounts, including accounts created under different email addresses or identities, are prohibited and may lead to closure of all related accounts and confiscation of Bonuses and winnings arising from such accounts.

KYC and Verification

• Required documents: At any time (including prior to a withdrawal or where suspicious activity is detected) you may be requested to submit KYC documents, which may include, without limitation:
  • Government-issued photo ID (passport, driver licence, national ID);
  • Proof of address (utility bill, bank statement, or official correspondence not older than 3 months);
  • Proof of ownership of payment methods used (card scans with sensitive data redacted, bank statements, screenshots of e-wallet accounts);
  • Source-of-funds or source-of-wealth information where considered necessary for risk and compliance purposes.
• Verification timing: The Operator may temporarily restrict deposits, gameplay, or withdrawals until KYC procedures are completed to its reasonable satisfaction. Failure to provide requested information within a specified timeframe may lead to Account suspension or closure.
• Data accuracy and updates: You must ensure that all information submitted during registration and KYC remains true, accurate, and up to date. You must promptly update any changes (e.g. address, email, payment method). The Operator may rely on the accuracy of data provided and is entitled to request further confirmation.

User Obligations and Account Security

• Personal use only: Your Account is for your personal, non-commercial use. You must not allow any third party to access or use your Account, and you are fully responsible for all activities conducted under your login credentials.
• Password and security: You must keep your username, password, and any other login details strict confidential and employ reasonable security measures (strong passwords, device security). The Operator is not liable for losses arising from unauthorised access where you have failed to maintain adequate security.
• Prohibited conduct: You must not:
  • Register an Account using false or stolen identity documents;
  • Act on behalf of another person or allow another person to use your Account;
  • Use the Service for any unlawful purpose, including money laundering, fraud, or payment card abuse;
  • Attempt to manipulate, hack, or interfere with the Website, software, or Games.
• Account closure by User: You may request closure of your Account at any time by contacting [email protected]. The Operator will process such request within a reasonable period, subject to completion of any outstanding verification and settlement of balances.

Betting & Gameplay Rules

General Betting Conditions

• Game rules: Each Game or category of Games may be subject to specific rules, paytables, and limits provided by the relevant software provider. By participating in any Game, you agree to the applicable game rules in addition to these Terms.
• Minimum and maximum bets: The minimum and maximum Bet per Game or per round is determined by the Operator and/or the game provider and is displayed within the Game interface. You must not place Bets outside the displayed limits or attempt to circumvent technical restrictions.
• Stake source: Bets are placed using your available Real Money Balance or, where applicable, your Bonus Balance, following the priority rules indicated in the Bonus Terms. You are responsible for ensuring that you have sufficient funds before placing a Bet.

Placing, Modifying, and Cancelling Bets

• Bet confirmation: A Bet is deemed placed and confirmed when it has been accepted by the relevant Game server and appears in your game history or transaction logs. Once accepted, Bets generally cannot be cancelled or amended.
• Player errors: The Operator does not accept responsibility for Bets placed by mistake (including input errors, duplicate Bets, or misunderstanding of rules) and such Bets will stand as placed, subject to any technical-error provisions.
• Operator rights to cancel or void: The Operator may refuse, cancel, or void a Bet, in whole or in part, where:
  • A clear technical or software error affected the odds, payout, or operation of the Game;
  • The Bet or outcome resulted from collusion, cheating, bots, or other prohibited methods;
  • The Player breached these Terms or any applicable game rules;
  • Regulatory or legal considerations require it.
  In such cases, the Operator may restore the Balance to the state prior to the Bet or take other reasonable corrective action.

Conduct in Live Casino and Chats

• Respectful behaviour: Where chat functionality or live dealer interactions are provided, you must behave respectfully towards dealers, staff, and other Players. You must not use offensive, discriminatory, harassing, threatening, or obscene language or content.
• Prohibited activities: You must not:
  • Promote or advertise other websites, products, or services;
  • Share personal contact details or solicit such details from others;
  • Engage in collusion, signalling, or any method of gaining unfair advantage;
  • Distribute malware, spam, or inappropriate links.
• Monitoring and sanctions: The Operator may monitor chat and live interactions and may, at its discretion, mute, restrict, or exclude Users or Players from chat or Games, or suspend or close Accounts where these rules are breached.

Game Integrity and Technical Issues

• Randomness and fairness: Games are intended to operate on random number generators and systems supplied by third-party providers. While the Operator endeavours to ensure fairness, its claimed Curacao licence status is unverified; therefore, independent certification of RNG integrity may not be confirmed and Players should proceed as if playing on an unlicensed offshore platform.
• Disconnections and interruptions: In the event of an internet disruption, device failure, or other interruption on your side, the outcome of any Bet already accepted by the server will remain valid. Game histories and logs maintained by the Operator or its providers will be conclusive evidence.
• System malfunctions: If a Game or its payout table malfunctions, all affected Bets, game rounds, or payouts may be voided. Any winnings obtained from such malfunction may be cancelled, and stakes may be refunded where appropriate, subject to the Limitation of Liability section.

Bonus Terms

Activation of Bonuses

• Eligibility: Bonuses may be offered at the Operator's discretion via the Website, email, or on-site banners (including any promotions associated with Aud 365 in connection with aud365-au.com). Each Bonus may have specific eligibility criteria, such as minimum deposit, country restrictions, or required bonus codes.
• Bonus crediting: A Bonus will be credited to your Account once all stated conditions are met (e.g. successful deposit, correct bonus code, time limits, no conflicting active promotion). The Operator may refuse to grant a Bonus where it suspects abuse, bonus hunting, or violation of these Terms.
• One per person/promotion: Unless explicitly stated otherwise, each Bonus offer is limited to one per person, household, IP address, device, payment method, and shared environment (such as public or workplace networks).

Wagering Requirements and Timeframes

• Wagering obligations: Bonuses and any winnings derived from them may be subject to wagering requirements (for example, 30x the Bonus amount, 40x the Bonus plus deposit, or another multiple stated in the promotion). You must meet the full wagering requirement before you can withdraw the Bonus-derived funds, unless explicitly stated otherwise.
• Contribution of games: Different Games may contribute differently to wagering requirements (e.g. slots 100%, table games 10% or 0%). Where contribution rates are not specified, the Operator may apply default rates or exclude particular Games entirely from wagering.
• Time limits: Bonuses may expire if wagering is not completed within the specified timeframe (for example, 7, 14, or 30 days from activation). Upon expiry, the Bonus and any associated winnings may be removed from your Account.

Prohibited Games and Bonus Abuse

• Restricted gameplay: Certain Games or bet types may be excluded from Bonus wagering or may only partially contribute. This may include low-risk roulette bets, equal-odds bets, or Games identified as high-risk for bonus abuse. Use of such Games for wagering may result in voiding of the Bonus.
• Abusive patterns: The following practices are examples of Bonus abuse and are prohibited:
  • Placing large, high-variance Bets to build a balance, followed by significantly reduced stakes after a big win;
  • Using multiple Accounts to claim the same promotion;
  • Delaying bonus rounds or free spins obtained with real-money play to later complete with Bonus funds;
  • Colluding with other Players to exploit promotions.
• Consequences of abuse: Where the Operator reasonably believes that a Player has abused a Bonus or promotion, it may:
  • Remove the Bonus and any resulting winnings;
  • Confiscate funds derived from abusive play;
  • Suspend or close the Player's Account; and
  • Refuse future Bonuses.

Combining Promotions

• Single active Bonus rule: Unless explicitly permitted, only one active Bonus or promotion may apply to your Account at a time. Attempting to combine multiple promotions may result in the cancellation of one or more Bonuses.
• Priority of application: Where you qualify for more than one promotion, the Operator will determine, at its discretion, which Bonus is applied first. Real Money Balance is typically wagered before Bonus Balance unless stated otherwise in the specific promotional terms.
• Changes to promotional terms: The Operator may modify, suspend, or withdraw any Bonus or promotion at any time, including for regulatory reasons or where a promotion is found to contain errors. However, the Operator will endeavour not to unreasonably affect Bonuses already accepted and used in good faith.

Payments & Withdrawals

Deposits

• Payment methods: The Operator may accept deposits via various methods, including debit/credit cards, e-wallets, bank transfers, prepaid vouchers, and potentially cryptocurrencies, as displayed on the Website at the time of deposit. Availability may depend on your location and the Operator's payment partners.
• Ownership of payment instruments: You may only use payment methods that are registered in your own name. Use of third-party cards, wallets, or accounts is prohibited and may result in Account suspension, cancellation of transactions, and obligation to return funds.
• Deposit limits and fees: Minimum and maximum deposit amounts are determined by the Operator and/or payment provider and are displayed on the deposit page. The Operator may charge fees for certain deposit methods or currencies; any such fees will be disclosed where reasonably practicable, though your bank or provider may also charge independent fees.

Withdrawals

• Withdrawal procedures: Withdrawals may only be made to payment methods in your name and, where possible, via the same method used for deposits. The Operator may request KYC documents before processing any withdrawal, regardless of the amount.
• Processing times: The Operator endeavours to review and process withdrawal requests within a reasonable period, generally within a few Business Days, depending on verification status and internal checks. Actual receipt times will also depend on your bank, wallet, or crypto network.
• Withdrawal limits and fees: Minimum and maximum withdrawal limits may apply per transaction, day, week, or month, as displayed on the Website. The Operator reserves the right to charge reasonable fees for withdrawals, particularly for multiple withdrawals within a short period or withdrawals below specified thresholds.

Account Balances and Transaction Handling

• Balance management: Your Account may display distinct Real Money and Bonus Balances. In principle, Real Money is staked first unless otherwise stated in specific Bonus terms. Where Bonus funds are active, certain withdrawal restrictions may apply until wagering requirements are satisfied.
• Currency and exchange: The currency of your Account and transactions is selected at registration where options exist. If currency conversion occurs (for example, AUD to another currency), such conversion will take place at rates and conditions determined by payment providers or the Operator, and minor differences may arise due to rounding or market fluctuations.
• Inactive and dormant accounts: Where permitted by applicable law, Accounts that remain inactive for an extended period may be categorised as dormant, and the Operator may apply reasonable administrative fees after giving notice, or close the Account and handle any remaining balances in accordance with applicable law.

Refunds and Reversals

• No standard refunds: Deposits and Bets are generally final and non-refundable once used for gameplay. The Operator is under no obligation to grant refunds for losses resulting from normal gambling activity.
• Chargebacks: If any deposit is subject to chargeback, reversal, or dispute, the Operator may:
  • Deduct the disputed amount from your Account balance;
  • Recover any withdrawn amounts relating to such funds;
  • Charge you for any reasonable fees and costs incurred; and
  • Suspend or close your Account.
• Refunding Bets and Bonuses: In the event of an acknowledged technical malfunction or error, the Operator may, at its discretion, refund the original stake of affected Bets or restore your balance to the state prior to the error. Bonus adjustments may also occur if the malfunction affected Bonus wagering or winnings, subject to the Limitation of Liability section.

Limitation of Liability

Operator's Obligations

• Reasonable care: The Operator will use reasonable efforts to provide access to the Service in a fair, secure, and reliable manner and to ensure that game results are generated by the underlying systems as designed. However, given the offshore and unverified-licence context, no representation is made that the Service complies with Australian regulatory standards.
• Accuracy of results and records: The official records of the Operator and its game providers (including transaction logs and server data) shall be the final authority in determining the outcome of all Bets and the calculation of winnings and losses.

Exclusions of Liability

• No warranty: To the maximum extent permitted by law, the Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including any implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
• Technical and external failures: The Operator is not liable for any loss, damage, or expense arising from:
  • Internet connection failures, latency, or interruptions between your device and the Website;
  • Hardware or software issues on your device, including incompatibility or outdated systems;
  • Telecommunications or power failures, network congestion, or denial-of-service attacks;
  • Errors, bugs, or glitches in third-party software or payment systems beyond the Operator's reasonable control.
• Indirect damages: The Operator shall not be liable for any indirect, consequential, incidental, or special damages (including loss of profits, data, or goodwill) arising out of or in connection with the use of the Service, even if it has been advised of the possibility of such damages.

Maximum Liability

• Cap on compensation: Without prejudice to the exclusions above and subject to any non-excludable rights under applicable law, the Operator's total aggregate liability to you in respect of any claim arising out of or in connection with the Service shall not exceed:
  • The amount of the Bet or Wager from which the dispute arises; or
  • The amount actually and directly lost or misapplied in your Account balance due to proven Operator error,
  whichever is lower.
• Statutory rights: Nothing in these Terms is intended to exclude or limit any liability that cannot lawfully be excluded or limited, including any rights you may have under mandatory consumer protection legislation.

Intellectual Property Rights

Ownership of Content and Software

• Proprietary rights: All content on the Website, including text, graphics, logos, trademarks, service marks, trade names, videos, audio, game interfaces, and software (collectively, "Content"), is owned by the Operator or its licensors and is protected by copyright, trademark, and other intellectual property laws.
• Limited licence: You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Website and Content solely for personal, non-commercial entertainment purposes and strictly in accordance with these Terms.

Restrictions on Use

• Prohibited actions: You must not, without the prior written consent of the Operator or the relevant rights holder:
  • Copy, reproduce, distribute, publicly display, or transmit any Content;
  • Modify, adapt, translate, reverse engineer, decompile, or disassemble any part of the Website or software, except where such activities are expressly permitted by law;
  • Use any automated tools, bots, or scraping technologies to access or extract data from the Website;
  • Use any trademarks, trade names, or branding associated with Aud 365 or aud365-au.com in any manner that is likely to cause confusion or imply unauthorised endorsement.
• Third-party materials: Games and related materials supplied by third-party providers remain the intellectual property of those providers. Your use of such materials is subject to these Terms and any additional conditions imposed by the providers.

Privacy & Data Protection

• Privacy Policy reference: The collection, use, storage, and disclosure of your personal data in connection with aud365-au.com and the Service are governed by the Operator's Privacy Policy, which forms an integral part of these Terms.
• Data processing: By creating an Account and using the Service, you acknowledge and agree that your personal data may be processed for purposes including account management, KYC, fraud prevention, payment processing, customer support, and compliance with legal obligations, in accordance with the Privacy Policy.
• Security and retention: The Operator will take reasonable technical and organisational measures to protect your data, but cannot guarantee absolute security. Data will be retained only for as long as necessary for the purposes outlined in the Privacy Policy and applicable law.

Changes to Terms

Amendment Procedure

• Right to modify: The Operator reserves the right to amend, update, or replace any part of these Terms at any time to reflect changes in legal requirements, regulatory guidance (including developments relevant to Australian users), business practices, or technical conditions.
• Notification of changes: Where changes are material, the Operator will use reasonable efforts to notify Users via one or more of the following:
  • On-site banners or pop-ups upon login;
  • Updated Terms available via a clearly indicated link on the Website;
  • Email communication to the address registered for your Account (such as [email protected] being used as sender or reply-to).

User Acceptance and Right to Discontinue

• Continued use: By continuing to access or use the Service after changes to these Terms take effect, you will be deemed to have accepted the revised Terms.
• Disagreement with changes: If you do not agree with any updated Terms, you must:
  • Cease using the Service immediately; and
  • Contact customer support to request closure of your Account and withdrawal of any eligible Real Money Balance, subject to any verification requirements and non-waivable legal obligations.

Termination & Suspension

Operator's Right to Suspend or Terminate

• Grounds for action: The Operator may suspend, restrict, or close your Account and/or access to the Service at any time, with or without prior notice, where it reasonably believes that:
  • You have breached these Terms, game rules, or Bonus Terms;
  • You have provided false, misleading, or incomplete information;
  • You are involved in fraud, money laundering, or other unlawful activity;
  • Your Account has been used by an unauthorised third party;
  • You reside in or access the Service from a prohibited jurisdiction; or
  • Regulatory or legal reasons require such action.
• Temporary suspension: During investigations into suspicious activity, your Account may be temporarily suspended, and your funds may be frozen until the matter is resolved to the Operator's reasonable satisfaction.

Consequences of Termination

• Settlement of balances: Upon Account closure by the Operator (other than for serious breach, fraud, or unlawful conduct), any remaining Real Money Balance, subject to any legal or regulatory restrictions, will be paid out to you where reasonably possible, after completion of KYC and deduction of any applicable fees or chargebacks.
• Forfeiture of funds: In cases of serious breach, fraud, or unlawful activity, Bonuses and associated winnings may be cancelled, and the Operator may withhold or confiscate funds from your Account to the extent permitted by law and any applicable regulatory framework.
• User-initiated closure: You may request termination of your Account by contacting [email protected]. The Operator will process the request and, subject to KYC and regulatory checks, pay out any eligible Real Money Balance. Bonuses and any uncleared Bonus winnings may be forfeited upon closure.

Governing Law & Jurisdiction

Applicable Law

• Offshore operation: The Service is operated from an offshore jurisdiction and claims a Curacao licence, although such licence is unverified and should be treated as unlicensed for practical purposes. Accordingly, these Terms are intended to be governed and construed in accordance with the laws of the jurisdiction in which the Operator is incorporated or primarily operates, to the extent that such laws are validly applicable.
• Australian users: If you access the Service from Australia, you acknowledge that the Operator is not licensed by Australian regulators and that Australian laws may restrict or prohibit access to offshore gambling services. You are responsible for compliance with any mandatory provisions of Australian law that apply to you.

Dispute Resolution

• Internal complaint process: In the event of any complaint or dispute relating to your Account, transactions, or these Terms, you should first contact customer support at [email protected], providing full details and relevant evidence. The Operator will endeavour to respond within a reasonable timeframe.
• Escalation: If you are not satisfied with the outcome of the internal complaint process, further dispute resolution options may be limited due to the unverified regulatory status of the claimed Curacao licence and the absence of recognised Australian licensing. Any external escalation will therefore depend on your own legal options and the Operator's actual place of incorporation.
• Court or arbitration: Subject to any mandatory consumer protection or conflict-of-law rules that apply to you, any dispute that cannot be resolved amicably shall be submitted to the competent courts or arbitral bodies of the Operator's principal jurisdiction of establishment, as determined by the Operator, and you irrevocably submit to such jurisdiction, without prejudice to any rights you may have under mandatory local law.

Contact Information

• Customer Support:
  • Email: [email protected] (primary contact for account, technical, and transactional queries)
• General and Legal Enquiries:
  • Email: [email protected] (general information and legal correspondence)
• Website:
  • Official site: https://aud365-au.com
• Address and Telephone: As of 2026, no verified physical address, legal address, mailing address, or telephone number for the Operator of aud365-au.com has been specified. All communications should therefore be conducted via the email channels indicated above unless and until updated contact details are published on the Website and incorporated into these Terms.