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Contact Aud 365 Support

If you need assistance while using Aud 365 on the official website aud365-au.com, you can reach our support team through the contact form below or by using the contact details provided in this section. Please provide your name, a valid email address or messenger contact, and a clear description of your request so that our team can respond efficiently.

Primary Contact Channels

  • Email (Support): [email protected] - for player support, technical issues, account-related questions, and responsible gambling enquiries.
  • Email (General Information): [email protected] - for general questions, feedback about Aud 365, and non-account enquiries.
  • Website: https://aud365-au.com - official access point for the Aud 365 online casino targeting Australian players.

We aim to reply to all inquiries within one business day. Response times may vary depending on the volume and complexity of requests. Our support email inboxes are monitored on an ongoing basis, and urgent matters relating to account access, payment issues, or responsible gambling concerns are prioritised wherever reasonably possible.

For faster support, you may use any live chat function or callback option that is made available on aud365-au.com. If telephone or live chat support is offered, availability may be 24/7; however, this is not guaranteed and may be subject to temporary interruptions, scheduled maintenance, or regional access limitations. Where a phone number is not displayed on the site, support will be provided exclusively through electronic communication (email, in-site forms, or chat).

Important Legal and Regulatory Notices for Australian Users

  • Offshore and Unverified Licensing Status: Based on currently available information (as at 2026), Aud 365 is operated as an offshore online gambling service and refers to a Curacao licence that appears unverified (static image seal, no dynamic validator link, licence number not confirmed). The service is not listed as a licensed provider by Australian regulators and should be treated by players as if it is unlicensed for Australian regulatory purposes. When contacting us, do not assume the existence of Australian regulatory oversight, compensation schemes, or dispute resolution bodies comparable to those applicable to locally licensed operators.
  • No Australian Physical Address: No verified head office, regional office, mailing, or legal address in Australia or elsewhere has been confirmed for public disclosure. All communication with Aud 365 is therefore conducted electronically. You should not send physical mail or sensitive documents to any postal address that is not explicitly confirmed on aud365-au.com.
  • Use of Contact Channels: By using the contact form or emailing us, you acknowledge that you are communicating with an offshore online casino that targets Australian players but is not authorised by Australian regulators. Your rights and any remedies available to you will depend primarily on the operator's own policies and the laws of the operator's jurisdiction, which may provide fewer protections than Australian consumer and gambling laws.
  • Dispute and Complaint Communications: If you wish to raise a complaint or dispute relating to your gameplay, deposits, withdrawals, bonuses, or account actions, you should:
    1. Contact [email protected] with a detailed description of the issue, including dates, transaction references (if available), relevant screenshots, and your account username or ID.
    2. Allow reasonable time for the internal review process; complex matters may take longer than one business day. You may request status updates by replying to the same email thread.
    3. Understand that, because the licensing status is unverified and there is no confirmed independent Alternative Dispute Resolution (ADR) body, escalation options outside the company may be limited.

Privacy, Data and Security When You Contact Us

  • Information You Provide: When you contact Aud 365 via aud365-au.com, we will typically collect and process:
    • Your email address or messenger contact details;
    • Any information contained in your message (for example, account details, transaction references, device information, and screenshots you voluntarily submit);
    • Technical data generated by the website (such as timestamps, IP address, and basic device/browser information), subject to the site's privacy and cookie settings.
    This information is used solely for the purposes of responding to your enquiry, managing your account, improving service quality, and meeting any applicable legal or risk-management obligations in the operator's jurisdiction.
  • Sensitive and Financial Information: You should not send full payment card numbers, bank passwords, or other highly sensitive financial credentials through the contact form or email. Support staff may ask you to confirm limited details (for example, the last four digits of a card) strictly for verification, but you should never disclose your full security credentials in writing.
  • Data Location and Jurisdiction: As an offshore service with an unverified Curacao licence claim, your personal data and communications may be stored or processed outside Australia. This means that Australian data-protection standards may not apply, and your ability to enforce privacy rights may be constrained by the laws of foreign jurisdictions. By contacting us, you acknowledge and accept this cross-border processing risk.
  • Record-Keeping: We may retain copies of your communications for a period that is reasonably necessary for customer support, dispute handling, risk management, and compliance with any applicable legal requirements within the operator's jurisdiction. Retention periods may vary, and deletion requests will be evaluated according to those requirements and technical feasibility.

Responsible Gambling and Urgent Assistance

  • Responsible Gambling Support: If your enquiry relates to self-exclusion, deposit limits, or concerns about your gambling behaviour:
    1. State clearly in the subject or opening line of your message that it is a responsible gambling request or self-exclusion request.
    2. Indicate whether you want temporary or permanent exclusion, and provide the username/email associated with your account.
    3. Avoid placing further bets or making new deposits until you receive a clear written confirmation of any change to your account status.
    While the team will endeavour to act promptly, you should be aware that offshore operators may not meet the same responsible gambling standards expected of Australian-licensed services.
  • External Help Services in Australia: As Aud 365 operates offshore, it does not provide clinical or crisis support. If you are in Australia and feel that gambling is causing you harm, consider contacting independent local services such as:
    • GambleAware / Gambling Help Services in your State or Territory (search "Gambling Help" with your state name for 24/7 phone and online support);
    • Lifeline Australia (13 11 14) for crisis support and suicide prevention;
    • Emergency services (000) in any life-threatening situation.
    These organisations are independent from Aud 365 and provide confidential advice and support.

Contact Form

Use the form below to contact the support team for Aud 365 via aud365-au.com. Ensure that your contact details are accurate so that we can reply. By submitting the form, you acknowledge that your enquiry will be handled by an offshore operator that is not licensed by Australian regulators and that your communication may be processed outside Australia.

Limitations and Important Disclaimers (Up to and Including 2026)

  • No Guaranteed Resolution Outcomes: While the team behind Aud 365 will endeavour to review and respond to all legitimate enquiries submitted via aud365-au.com, no guarantee is provided that every dispute or complaint will result in a resolution that you consider favourable. The absence of a confirmed, independent regulator or ADR service significantly limits external review options.
  • Information Accuracy as at 2026: The contact details and regulatory context described on this page reflect the best information available up to and including 2026. Licensing, ownership, or contact mechanisms may change without notice. Users are encouraged to verify the current contact information and any licence claims directly on aud365-au.com at the time of use.
  • No Australian Legal Advice: The information on this contact page is provided for general informational purposes only and does not constitute legal, financial, or regulatory advice. If you require advice about your rights under Australian law, gambling regulations, or consumer protections, you should seek independent advice from a qualified professional in Australia.