Responsible Gaming

Responsible gaming at Aud 365 on aud365-au.com is based on the principle that gambling is a form of entertainment, not a way to make money or solve financial problems. Our goal is to provide information and tools that help you make conscious, informed decisions about how, when, and how much you play. We encourage you to treat every session as paid entertainment with a pre-set budget and time frame.

Aud 365 recognises the potential risks associated with gambling and acknowledges that some players may experience harm. Although the operator's licence status is unverified and should be treated as if unlicensed, the commitment to safer play remains. Our support team is available to help you understand and use responsible gaming tools, and to guide you towards professional support services in Australia and internationally where needed.

Risk Awareness

Gambling involves financial risk, and for a minority of people it can develop into a harmful pattern of behaviour. Understanding early warning signs can help you act before problems escalate. You should regularly assess your gambling in the same way you might check your physical or mental health.

Common warning signs of problematic gambling

• Increasing time and money spent: You are betting more often, for longer sessions, or with higher stakes than you originally planned, and you find it hard to stop when your limit is reached.
• Preoccupation with gambling: You often think about the casino or your bets when you are at work, with family, or engaged in other activities, and you frequently plan your next session.
• Chasing losses: After losing, you immediately want to keep playing or return as soon as possible in an attempt to "win back" money rather than accepting the loss.
• Using gambling to cope: You gamble primarily to escape stress, loneliness, conflict, anxiety, or depression, rather than for occasional entertainment.
• Hiding behaviour: You lie to family or friends about how much you spend or how often you play, or you feel shame and try to conceal bank statements or transaction histories.
• Financial and life impacts: You miss bill payments, borrow money, sell possessions, use credit meant for other purposes, or experience issues at work, study, or in relationships due to gambling.
• Loss of control: You have tried to cut down or stop but could not, or you repeatedly exceed your own budgets and time limits despite intending not to.

Self-assessment check

Consider the following statements and answer "Yes" or "No" for yourself. If you answer "Yes" to several, you may be at risk of gambling harm and should seek support:

• In the last 12 months, have you spent more money or time gambling than you intended on several occasions?
• Have you ever tried to win back money you lost by returning to gamble as soon as possible ("chasing losses")?
• Have you lied to people important to you about how much or how often you gamble?
• Have your gambling activities caused you to miss work, study, or important family responsibilities?
• Have you borrowed money, used credit, or delayed paying essential bills because of gambling?
• Do you feel restless, irritable, or distressed when you try to reduce or stop gambling?
• Do you primarily gamble to escape problems, stress, or negative emotions?

This self-check does not provide a diagnosis. It is an indication that you may benefit from speaking with a professional support service or using the responsible gaming tools offered via your Aud 365 account.

Limits & Tools

Setting personal limits is one of the most effective ways to keep gambling within safe boundaries. On aud365-au.com, you should treat all play as high risk because the licence status is unverified; using limits is therefore particularly important. The examples below describe typical functionality; if any option is not visible in your account, contact [email protected] for guidance.

Deposit limits (daily, weekly, monthly)

1. Access your account: Log in to your Aud 365 player account and navigate to the "My Account" or "Profile" area from the main menu.
2. Open responsible gaming settings: Locate the section generally titled "Responsible Gaming", "Player Limits", or similar. This is where financial controls are managed.
3. Select deposit limits: Choose the "Deposit Limits" option. You should see fields for:
   • Daily limit - the maximum amount you can deposit within a 24-hour period.
   • Weekly limit - the maximum total you can deposit Monday - Sunday (or over any defined 7-day period).
   • Monthly limit - the maximum you can deposit within a calendar month.
4. Enter your amounts: Carefully consider your financial situation, income, necessary expenses, and other commitments. Enter conservative figures, for example:
   • Daily: AUD 20
   • Weekly: AUD 50
   • Monthly: AUD 100
   These are examples only; you should choose amounts that you can fully afford to lose.
5. Confirm and save: Review the limits and confirm. In line with safer gambling practices:
   • Lowering limits should take effect as soon as reasonably possible.
   • Increasing limits should not be immediate; a cooling-off delay (for example 24 hours or more) may apply before an increase takes effect.

Important: Deposit limits restrict how much you can load into your account, not how much you can lose in a session. Always combine deposit limits with time controls and conscious budgeting.

Time spent limits and session tools

• Session timer: In the responsible gaming or account settings area, look for "Session Limit" or "Play Time Reminder". Set a maximum continuous session duration (for example 30, 45, or 60 minutes). Once reached, you will receive a pop-up message reminding you of the time spent and offering the option to log out.
• Reality checks: Enable periodic notifications that show how long you have been playing and your net result. Typical intervals may be every 15, 30, or 60 minutes. Use these reminders as prompts to take regular breaks.
• Daily time cap: Where available, set a daily maximum number of hours you may be logged in or have games open. When this is reached, you should be logged out automatically and prevented from further play until the next day.

Short-term breaks ("Time-Out")

If you feel you are losing control or need to reset your behaviour, you can request a short-term break from gambling, generally known as a "Time-Out". This is different from self-exclusion (see below) and is intended for brief pauses.

1. Navigation: While logged in, go to "My Account" > "Responsible Gaming" > "Time-Out" or "Short Break". If this option is not directly visible, contact [email protected] for assistance.
2. Select the duration: Choose a period such as:
   • 24 hours
   • 48 hours
   • 72 hours
   During this period you will not be able to place bets. In some cases you may be logged out and prevented from depositing or accessing games.
3. Confirm your request: Read the description of the effects carefully and then confirm. Once applied, a Time-Out generally cannot be shortened or cancelled until the chosen period has expired.

Use deposit limits, time reminders, and Time-Outs together to maintain control and keep gambling within safe limits that are appropriate for your circumstances.

Self-Exclusion

Self-exclusion is a stronger measure designed for players who recognise that their gambling has become harmful or who are at high risk of developing a gambling problem. By self-excluding, you request that your access to your Aud 365 account on aud365-au.com be blocked for an extended period.

How to request self-exclusion

1. Access the self-exclusion section: When logged in, navigate to "My Account" or "Profile", then open "Responsible Gaming" and select "Self-Exclusion" or "Exclusion". If you cannot find this section, immediately email [email protected] with "Self-Exclusion Request" in the subject line.
2. Choose the exclusion period: You will typically be offered a range of options. For example:
   • 6 months
   • 1 year
   • 2 - 5 years
   • Lifetime (permanent exclusion)
   Select the period you consider necessary. If in doubt, choose a longer duration to ensure adequate protection.
3. Provide required confirmations: You may be asked to:
   • Confirm that you understand self-exclusion is binding for the chosen period.
   • Acknowledge that any open bonuses may be cancelled.
   • Confirm that you will not attempt to open new accounts or circumvent the measures.
4. Submit and verify: After submitting the request:
   • Your account should be blocked from logging in and placing bets for the duration.
   • You may receive a confirmation e-mail to the registered address summarising the effective date and length of self-exclusion.
5. Contact support if needed: If you are at immediate risk or have difficulty completing the process online, contact customer support without delay at [email protected]. If a phone contact is provided in the future, use it for urgent cases.

Consequences of self-exclusion

• Login and play restrictions: You will not be permitted to log into your account or access games during the self-exclusion period. Attempts to log in should be automatically rejected.
• New accounts: You must not create new accounts under different details. Any such accounts, if detected, may be closed, and balances handled in accordance with the site's general terms.
• Deposits and withdrawals:
  • Further deposits should be blocked from the moment self-exclusion takes effect.
  • Withdrawal of any remaining eligible balances may be handled according to the operator's general withdrawal terms and anti-money laundering obligations. In some cases you may need to contact support to arrange withdrawal of any clear funds.
• Bonuses and promotions: Active bonuses, free spins, or promotional offers may be cancelled. You should no longer receive marketing communications promoting gambling during the exclusion period, subject to technical processing times and your communication preferences.
• Reactivation: For fixed-term self-exclusion (for example 6 months to 5 years), the account should remain blocked until at least the end of the selected period. Any reopening, if allowed, should only occur after a cooling-off period and further confirmation. For lifetime exclusion, reactivation should not occur.

Important notice for Australian players: Self-exclusion on aud365-au.com applies only to this specific offshore site and any related accounts under the same operator, if correctly linked. It does not automatically exclude you from other Australian-licensed services or different offshore operators. Consider using national or regional exclusion schemes and device-level blocking tools in addition to any on-site controls.

Support Resources

Independent professional support is a critical component of harm minimisation. As Aud 365 targets Australian players from an offshore environment and holds an unverified overseas licence that should be treated as unlicensed, you are strongly encouraged to use official Australian services and trusted international organisations for help and advice.

Local support for Australia

• Gambling Help Online (National)
  • Phone: 1800 858 858 (24/7, free, nationwide)
  • Website: www.gamblinghelponline.org.au
  • Services: Online chat, e-mail counselling, self-help tools, information for individuals and families.
  • Languages: English, with access to interpreter services via the Translating and Interpreting Service (TIS National) on 131 450.
• National Gambling Help Line (via state-based services)
  • Calls to 1800 858 858 are directed to local services in each state and territory, including:
  • NSW: GambleAware - www.gambleaware.nsw.gov.au
  • VIC: Gambler's Help - gamblershelp.com.au
  • QLD, SA, WA, TAS, ACT, NT: Access via 1800 858 858 or state health department websites.
  • Hours: Generally 24/7 phone; online services may have specific hours.
• Lifeline Australia
  • Phone: 13 11 14 (24/7 crisis support)
  • Website: www.lifeline.org.au
  • Services: Crisis counselling for emotional distress and suicidal thoughts, including distress related to gambling harm.
  • Languages: English, with interpreter access.

These services are independent, confidential, and free. They are not operated by aud365-au.com or its associated entities.

International support organisations

National and regional self-exclusion schemes

Because Aud 365 operates from offshore with an unverified Curacao licence that should be treated as unlicensed, Australian national self-exclusion schemes may not apply to this website. However, they can still significantly reduce harm by preventing you from using licensed services in those jurisdictions. Examples include:

• United Kingdom - GAMSTOP
  • www.gamstop.co.uk
  • Free self-exclusion from all UK Gambling Commission-licensed online operators for 6 months, 1 year, or 5 years.
• Spain - RGIAJ (Registro General de Interdicciones de Acceso al Juego)
  • Information via www.ordenacionjuego.es
  • Prevents access to licensed Spanish gambling operators, both online and land-based, once registered.
• Other jurisdictions: Many European and some non-European countries provide national self-exclusion or voluntary ban registers through their gambling regulators. Check the official website of the relevant national regulator for details.

Blocking software and device-level controls

To increase protection, you may use blocking applications that restrict access to gambling websites and apps at the device or network level. These tools operate independently of aud365-au.com and may help you maintain your self-exclusion and limit temptation:

• Gamban - gamban.com
  • Paid software that blocks access to a wide range of gambling sites and apps across devices.
• BetBlocker - betblocker.org
  • Free blocking tool allowing you to set restriction periods and prevent access to gambling domains.
• Parental controls and router filters: Many devices and home routers allow you to block specific categories of websites or URLs. Consult your device or internet provider's guidance.

Family and affected others support

• Gambling Help Online - For family and friends
  • Information for affected others, including counselling and self-help resources.
• Gam-Anon - gam-anon.org
  • International fellowship offering support to family and friends of problem gamblers through meetings and resources.

All these services are independent from Aud 365. Contacts with them are confidential, and their professionals or peer supporters can help you plan safer next steps.

Help for Family

Gambling harm often affects spouses, partners, children, parents, and close friends. If you are concerned about someone who uses aud365-au.com or any other gambling service, it is important to seek support for yourself as well as encouraging the person to get help.

How to start the conversation

• Prepare and choose the right time: Gather factual information (such as bank statements or examples of behaviour) and choose a calm, private moment when the person is not currently gambling or under the influence of alcohol or other substances.
• Use non-judgmental language: Focus on how their behaviour affects you, using "I" statements (for example, "I feel worried when...") rather than accusations (for example, "You always...", "You never...").
• Express concern, not blame: Emphasise that you are raising the issue because you care about their wellbeing and the wellbeing of the family, and that gambling problems are recognised as a health and behavioural issue, not a moral failure.
• Listen actively: Allow them to speak, acknowledge their feelings, and avoid escalating conflict. Recognise that denial and minimisation are common early responses.

Encouraging engagement with support

• Suggest using independent services such as Gambling Help Online (1800 858 858, www.gamblinghelponline.org.au) or speaking with a GP or mental health professional.
• Offer to help them complete self-assessment questionnaires on reputable support websites or attend an appointment together.
• Discuss practical steps such as setting limits, initiating self-exclusion on aud365-au.com, and using blocking software to reduce exposure to gambling opportunities.

Support for family members and friends

Even if the person with gambling issues is not ready to change, you are entitled to support for yourself.

• Australian resources for families:
  • Gambling Help Online - "I am affected by someone else's gambling": dedicated section for families and friends.
  • State-based services (such as Gambler's Help in Victoria and GambleAware in NSW) offer counselling and group programs for affected others.
• International family support groups:
  • Gam-Anon - www.gam-anon.org - 12-step fellowship for family and friends of problem gamblers.
  • Online forums and moderated chats on Gambling Therapy - gamblingtherapy.org - include areas for affected others.

Recommended next steps

• Consider consulting a registered psychologist, counsellor, or psychotherapist experienced in addiction or behavioural issues. In Australia, your GP can provide referrals and discuss Medicare-subsidised options.
• If you feel at risk of family violence, financial abuse, or serious conflict, contact emergency services (000 in Australia) or specialist domestic violence helplines.
• Protect your finances where necessary by separating accounts, adjusting online banking passwords, and seeking financial counselling through recognised services.

Remember that you are not responsible for the other person's behaviour, and seeking support for yourself is a positive and protective step.

Operator's Commitment

While the corporate and licensing information associated with Aud 365 and aud365-au.com is incomplete and the claimed Curacao licence is unverified and should be treated as if unlicensed, the operator states a commitment to reducing gambling-related harm through internal monitoring and support measures. These measures do not replace independent legal protections available through Australian regulators and services, and you should exercise additional caution when gambling with any offshore, unlicensed, or unverified provider.

Internal risk checks and behavioural monitoring

• Behavioural pattern analysis: The operator may monitor account activity for indicators of risk, such as:
  • Frequent deposits or rapid increases in stakes.
  • Extended playing sessions without breaks.
  • Repeated attempts to deposit after declined transactions.
  • Patterns consistent with chasing losses.
• Automated alerts and messages: When risk patterns are detected, the system may trigger:
  • On-screen reminders about responsible gaming and available tools.
  • Prompts to set or revise deposit and time limits.
  • Recommendations to take a break or consider self-exclusion.
• Age and identity checks: While detailed registration data and licensing oversight are not fully verified, standard practice includes identity checks to prevent underage gambling and comply with anti-money laundering requirements. You may be asked to provide identification documents when opening an account or requesting withdrawals.

When support may contact you

• Risk-based contact: If significant risk indicators are identified in your account activity, customer support may contact you via your registered e-mail (for example, from [email protected]) to:
  • Provide information on responsible gaming tools.
  • Encourage you to set or lower limits or to consider self-exclusion.
  • Direct you to independent support resources, including Australian helplines.
• Verification and safeguarding: In some circumstances, the operator may temporarily restrict your ability to deposit, wager, or withdraw until additional information is obtained, in order to address potential misuse of payment methods or indications of harm.
• Marketing preferences: You may adjust your marketing preferences in your account where available. If you have self-excluded or indicated gambling harm, the operator should cease sending promotional communications, subject to technical processing times.

Important disclaimer: Because Aud 365 operates offshore with unverified licensing status, internal controls may not meet the standards required of Australian-licensed gambling providers and may not be overseen by Australian regulators such as ACMA or state licensing bodies. You should not rely solely on the operator's systems for protection and are strongly advised to use independent Australian services and personal controls described in this page.

Updates

The responsible gaming information and tools available on aud365-au.com may change over time in response to legal developments, regulatory expectations, operational updates, and best-practice guidance in harm minimisation.

• Notification methods:
  • Website updates: Material changes to responsible gaming policies may be reflected on this page and, where appropriate, highlighted via banners or notices in the lobby or "My Account" area.
  • E-mail communication: Where required or appropriate, the operator may send notices to the e-mail address registered to your account (for example from [email protected] or [email protected]) outlining significant updates.
  • Terms and conditions: Changes to the general terms or bonus rules may include references to responsible gaming provisions. You should review such changes carefully whenever notified.
• Your responsibility: It is your responsibility to regularly review this page and the general terms and conditions to remain informed about the current responsible gaming tools and policies applicable to your use of the site.

Last updated: 6 November 2026.

Contact & Feedback

If you have questions about responsible gaming on aud365-au.com, require assistance in applying limits or self-exclusion, or wish to provide feedback on harm-minimisation measures, you can contact the operator's support channels. Please note that no specific telephone number has been formally specified; e-mail remains the primary documented contact method.

Responsible gaming contact details

• E-mail - Responsible Gaming / Support: [email protected]
  • Use this address for:
    • Requests to set or adjust account limits if you cannot do so online.
    • Self-exclusion requests or confirmations.
    • Questions about responsible gaming tools and policies.
• E-mail - General information: [email protected]
  • Use this for general queries about the site that are not time critical or specifically about account-level responsible gaming tools.

Feedback and self-control request form (concept)

Where a web-based contact or feedback form is provided on aud365-au.com, you may use it to submit responsible gaming-related requests. In your message, clearly state:

• Your full name and registered e-mail address.
• Your username or account ID (do not include your password).
• The specific support you are requesting, for example:
  • "Please set a daily deposit limit of AUD on my account."
  • "I wish to self-exclude for ."
  • "I request information about my recent gambling activity to help me assess my behaviour."
• Any urgent concerns about gambling harm, while also indicating if you are contacting external support services.

Confidentiality notice: Communications with aud365-au.com will be handled in accordance with the site's privacy policy. However, these communications are not a substitute for independent professional support. For immediate emotional distress or crisis, contact Australian support services such as 1800 858 858 (Gambling Help Online) or 13 11 14 (Lifeline), or emergency services on 000 where necessary.